Effective Date: 20-02-2025

West East Digital Hub LLC ("we," "our," or "us") values customer satisfaction and strives to deliver high-quality digital media services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services. By using our services, you agree to the terms set forth in this policy.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• Service Non-Delivery: If we fail to deliver the agreed-upon service within the stipulated timeframe.
• Technical Issues: If there are significant technical issues caused by us that prevent you from using the service.
• Quality Discrepancy: If the final delivered content is substantially different from what was agreed upon in the project scope.
• Duplicate Payments: If you were mistakenly charged twice for the same service.

Refund requests must be submitted within 07 days of service delivery.

For projects with phased delivery, refunds may be considered only for the incomplete portion of the service.

2. Non-Refundable Cases

Refunds will not be issued in the following cases:

• If the service was fully rendered as per the agreed-upon scope.
• If dissatisfaction arises from a change of mind after project commencement.
• If delays are caused by the client’s failure to provide required information or approvals.
• For services involving third-party expenses that are non-refundable.
• For partial work that was accepted or used by the client.
• If a client fails to communicate within a reasonable timeframe, causing project delays.

3. Refund Process

To request a refund, please follow these steps:

• Contact Us: Send an email to support@westeastdigitalhub.com with your order details and reason for the refund request.
• Review Process : We will review your request and may ask for additional information.
• Approval or Rejection : If approved, refunds will be processed within 02-03 business days through the original payment method.
• Alternative Resolution: In some cases, we may offer revisions, credits, or discounts instead of a full refund.
• Refund Percentage: IIf only part of the service was delivered, a partial refund may be granted based on the work completed.

All refunds are processed based on the original payment method, and any transaction fees incurred will be deducted from the refund amount.

4. Special Cases and Exceptions

In some cases, refunds may be considered outside the standard policy. These include:

• Force Majeure: If unforeseen circumstances prevent service delivery (natural disasters, war, or government restrictions), we may offer refunds or service credits.
• Client Cooperation : If a refund is requested but the client has already approved the delivered work, the request may be denied.
• Custom and Bespoke Services : Services that involve personalized work or unique digital media creations are non-refundable once work has begun.
• Subscription Services: If you have subscribed to a recurring service, refund eligibility will depend on the terms outlined in the subscription agreement.

5. Timeline for Refunds

• Refund requests will be reviewed within 01 business days.
• Approved refunds will be processed within 02-03 business days.
• Refunds will be issued through the original payment method.
• Some financial institutions may take additional time to reflect refunds in your account.

6. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be communicated via email or a notice on our website. Your continued use of our services constitutes acceptance of any modifications.

7. Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

West East Digital Hub LLC
1-866-909-4068
support@westeastdigitalhub.com
3400 COTTAGE WAY, STE G2 #27215 SACRAMENTO, CA 95825, USA